Are you passionate about providing exceptional IT support to end users? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to learn and grow? If so, we want you to join our team as an End User Support Specialist!
At BDO Lebanon, we are dedicated to delivering top-notch technology solutions to empower our employees and drive our business forward. As an End User Support Specialist, you will play a crucial role in ensuring our team has the technical support they need to excel in their roles.
Responsibilities:
- Provide timely and effective technical support to end users via various channels, including email, phone, and in-person.
- Troubleshoot hardware, software, and network issues to resolution, ensuring minimal disruption to productivity.
- Install, configure, and maintain end-user hardware and software, including desktops, laptops, printers, and mobile devices.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Document support processes, solutions, and FAQs to facilitate knowledge sharing and improve efficiency.
- Assist with IT projects and initiatives, such as software deployments and system upgrades.
Qualifications:
- Proven experience in a similar role, providing end-user support in a corporate environment.
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
- Proficiency with windows operating system, Microsoft Office and other common productivity software
- Knowledge of basic networking concepts and protocols.
- Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Detail-oriented with a commitment to documentation and process improvement.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Why Join Us:
- Opportunity to work in a collaborative and supportive team environment.
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- Chance to make a real impact by supporting the technology needs of our organization.
- Exciting challenges and opportunities for career growth in a rapidly evolving industry.
If you are ready to take the next step in your IT support career and join a dynamic team, apply now! We can't wait to welcome you aboard and work together to achieve success.
